Terms and Conditions

Please read these Terms and Conditions carefully.

BY ACCESSING OR USING ANY PART OF OUR WEBSITE, OR BY PURCHASING OUR SERVICES, YOU AGREE TO BE BOUND BY THIS DOCUMENT. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, DO NOT USE OUR WEBSITE OR PURCHASE THE SERVICES OFFERED ON IT.

DISCLAIMER

Nothing in these Terms and Conditions shall limit or exclude the liability of either party in cases where the law does not permit this, nor the rights that consumer and user protection legislation grants to the user. The limitations and exclusions of liability set out in this document shall apply only to the extent permitted by applicable law.

OVERVIEW

This website is owned and operated by Biosphere Responsible Tourism, S.L. (BRT). Throughout this text, the terms “we”, “us”, “our” and “BRT” refer to Biosphere Responsible Tourism, S.L.

BRT offers this website, including all the information, tools and services available on it to you, the user, conditioned on your acceptance of all the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing any of our services, you engage with our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including the additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, customers and/or content contributors.

These Terms and Conditions must be understood as a whole, together with our Privacy Policy.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or purchase any service. If you access part or all of our services through an offer or proposal, acceptance of that offer or proposal is likewise expressly conditioned on these Terms and Conditions.

Any new features or tools added to this website will also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. Modifications to these Terms and Conditions will be governed by the provisions of Section 22.

SECTION 1 - TERMS OF THE BIOSPHERESUSTAINABLE.COM WEBSITE

By accepting these Terms and Conditions, you declare that your age at the time of using our services allows you, under your national legislation, to use them with full legal capacity. This may be because you have reached the age of majority, because you are of a lower age where your personal national legislation permits it, or because you are an emancipated minor under your legislation. All this provided that you have not been declared legally incapable and that your legislation does not conflict with the public order established by the Spanish legislation in force in this respect.

You may not use our services for any illegal or unauthorised purpose, nor may you, in using the Service, violate the laws in your jurisdiction (including, but not limited to, intellectual property laws).

You must not transmit any computer viruses or any other type of malicious code that could in any way affect the functionality or operation of the Service, of any related website, of other websites or of the Internet, or any code of a destructive nature.

A breach or violation of any of the Terms may result in the suspension or cancellation of your Services, in accordance with the provisions of Section 16.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse to provide the service where the user does not comply with the conditions set out in these Terms and Conditions.

You understand that your content (not including payment information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks. If you would like to know more about the processing of your data and your privacy, you can consult our Privacy Policy.

The headings used in this agreement are included for convenience only and will not limit or affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The general information published on this website (articles, news and informative content) is provided for informational purposes only. It should not be used as the sole basis for making decisions without consulting primary sources of information that are more accurate, more complete or more timely. This proviso does not apply to information about the services that the law requires us to provide before purchase, which we will keep accurate and up to date in accordance with the provisions of Section 10.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for reference only. We reserve the right to modify the general content of this site at any time, without any obligation to update historical information.

SECTION 4 - MODIFICATIONS TO THE SERVICES AND THEIR PRICES

Although we may notify our customers of changes to the prices of our services, the prices shown on this website may be subject to change without notice. These changes will not affect services already purchased, except as set out in the following paragraphs.

We may modify or discontinue the website (or any part of its content) at any time, without prejudice to access to services already purchased. We will not be liable to you or to any third party for any modification, suspension or discontinuation of the website that does not affect such services.

The prices indicated at the time of purchasing our services have been determined in accordance with the regulations in force when they were published on the website and in the payment gateway. However, legislative or regulatory changes — national, regional or European — may occur after the purchase and payment of the service. If such changes impose on BRT additional requirements, new technical standards or any other administrative or financial burden directly affecting the service purchased, BRT may propose a justified revision of the applicable prices.

In such a case, BRT will notify you in writing, at least thirty (30) days in advance, of the nature of the regulatory change, its technical and financial impact on the service purchased and the resulting new price proposal. You may accept the modification or terminate the contract early without penalty, notifying BRT in writing within fifteen (15) days of the notification.

SECTION 5 – SERVICES OFFERED

Our services are offered online through this website or through any other domain owned by Biosphere Responsible Tourism S.L. We have made every effort to describe as accurately as possible the services that appear on this site. Given their online nature, we cannot guarantee that they are accessible from any location, and it is possible that they may not function correctly in certain geographical locations.

We may limit the offer of some or all of our services to certain geographical regions or jurisdictions, as well as limit the number of places available for any service, informing you of this in its description. The descriptions and prices of the services may change in accordance with the provisions of Section 4. We may discontinue offering any service at any time, without this affecting services already purchased.

SECTION 6 - PURCHASE PROCESS, BILLING AND ACCOUNT INFORMATION

To purchase our services, the user must select them, provide the requested details, accept these Terms and Conditions and complete payment through the means available on the website. Once payment has been confirmed, you will receive by email confirmation of your purchase and the corresponding invoice.

BRT may refuse or cancel an order where any of the following circumstances arise: payment has not been completed, the details provided are incorrect or incomplete, there are reasonable indications of fraud or misuse of the payment method, or these Terms and Conditions have been breached. In such a case, we will notify you through the contact details provided and, if any charge has been made, we will refund it in full.

You agree to provide current, complete and truthful purchase and account information, and to keep it updated, including your email address and your billing and payment details, so that we can complete your transactions and contact you when necessary.

BRT is an entity established in the Canary Islands (Santa Cruz de Tenerife), and its services are therefore subject, where applicable, to the Canary Islands General Indirect Tax (IGIC). The tax treatment of each purchase depends on where the customer is established:

Customers established in the Canary Islands: the invoice will include IGIC at the rate in force.
Business owners or professionals established in mainland Spanish territory or in the Balearic Islands: the invoice is issued without IGIC or VAT (Article 17 of Law 20/1991 and Articles 69 and 84.One.2 of Law 37/1992). The customer will account for VAT under the reverse charge mechanism.
Business owners or professionals established in another Member State of the European Union: the invoice is issued without IGIC or VAT. The customer will settle the applicable VAT in their own country under the reverse charge mechanism (Articles 44 and 196 of Directive 2006/112/EC).
Business owners or professionals established outside the European Union: the invoice is issued without IGIC. It is the customer's responsibility to declare, where applicable, the taxes applicable in their country.

To apply this treatment, the customer must provide their tax identification number and, if established in the European Union, their intra-Community VAT identification number (NIF-IVA). In all cases, it is the customer's responsibility to declare the tax applicable under their own tax obligations. If the customer is not acting as a business owner or professional, the taxation applicable under the regulations in force will apply.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES ASSIGNED BY THIRD PARTIES

We may provide you with access to third-party tools that are not part of the services purchased. Such tools are offered "as is" and "as available", and their use is optional and at your own risk. Before using them, you should ensure that you are aware of and accept the terms under which the relevant external providers offer them.

BRT will not be responsible for the operation of such tools or for the use made of them by third parties. This is without prejudice to any liability legally applicable to it and to the rights that consumer and user protection legislation grants you.

A service may have been purchased by a third party and assigned to you by means of a code. For example, in the context of promotions, prizes or other incentives, or due to your association with government bodies, destination management bodies ("destinations"), associations, federations, groupings or similar entities. In that case, for the correct performance of the service, BRT may communicate to the entity that purchased it the services assigned and used, as well as the identifying data strictly necessary for this purpose [company name and contact email address]. This processing will be carried out in the terms described in our Privacy Policy. If you would like to know more about the confidential treatment of information, you can consult our Confidentiality Policy.

We may also, in the future, offer new services and/or features through the website (including the launch of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.

SECTION 8 - THIRD-PARTY LINKS

Some content and services available through our Service may include materials from third parties.

Third-party links on this site may lead to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy. We do not warrant and will not have any liability for any third-party materials or websites, or for any other materials, products or services of third parties, except in cases where we have actual knowledge of their unlawfulness and fail to act diligently to remove or disable the corresponding link.

With the same proviso indicated in the previous paragraph, we are not liable for any harm related to the purchase or use of goods, services, resources or content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

Links on this website that lead to the biospheresustainable.com domain direct to an environment subject to its own terms and conditions, which you must accept when using it.

The following organisations may link to our website without prior written authorisation:

Government agencies;
Search engines;
News organisations;
Online directory distributors.

These organisations may link to our home page, to our publications or to other website information provided the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and

We may approve, upon request, links from the following types of organisations:

commonly known consumer and/or business information sources, such as chambers of commerce;
dot.com community sites;
associations or other groups representing charitable organisations, including charity sites;
online directory distributors and Internet portals;
accounting, legal and consulting firms whose primary clients are businesses;
educational institutions and trade associations.

We will approve link requests from these organisations if we determine that the following criteria are met:

(a) the link does not harm the image of BRT or its services, and the organisation does not engage in unlawful activities or activities contrary to the principles of the certification schemes operated by BRT, such as the Biosphere Scheme;

(b) the organisation has not previously breached these linking conditions;

(d) the link is in the context of general resource information, or is otherwise consistent with editorial content in a newsletter or similar product furthering the organisation's mission.

If you are one of the organisations listed in the preceding paragraph and are interested in linking to our website, you must notify us by sending an email to info@biospheresustainable.com. Please include your name, the name of your organisation, your contact information (such as a telephone number and/or an email address) and the URL of your site. Also add a list of the URLs from which you intend to link to our website and a list of the URLs on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may link to our website as follows:

by use of our corporate name;
by use of the uniform resource locator (URL) being linked to;
by use of any other description of our website or the linked material that makes sense within the context and format of the content on the linking party's site.

Reserved rights. We may request that you remove all links to our website, or any particular link, at any time — for example, where the link is misleading, harms our image or does not comply with these conditions. In such a case, you must remove it as soon as possible. We may also amend our linking policy at any time, and any new conditions will be published on this page. By continuing to link to our website, you agree to be bound by and to comply with these linking conditions.

Removal of links from our website. If you find any link on our website that you consider objectionable for any reason, you may contact us. We will consider your request and, if the link leads to unlawful content, we will act diligently to remove it. While we strive to ensure the information on this website is correct, we do not guarantee its completeness or accuracy, nor that the website will always remain available or that its material will be kept up to date, without prejudice to the provisions of Section 10.

Content liability. We shall not be held responsible for any content that appears on any website linking to ours. The owner of that website shall be liable, in accordance with the law, for any claims arising from its content. No link to our website may appear on any page or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringe the rights of, or otherwise promote the infringement of the rights of, any third party.

SECTION 9 - PERSONAL INFORMATION AND COOKIES

The processing of personal information you provide us through this website is governed by our Privacy Policy.

This website uses cookies. A cookie is a file that is downloaded onto your device when you access certain web pages, and which allows, among other things, the storage and retrieval of information about your browsing habits or those of your equipment. Depending on the information they contain and how you use your equipment, they may be used to recognise you.

Technical cookies, necessary for the operation of the website, are installed without the need for consent. All other cookies (personalisation, analytics and advertising cookies) will only be installed if you accept them through the banner or the cookie settings panel, where you may also reject them or withdraw your consent at any time. Without such consent, BRT will not link the information from cookies with the personal data you provide when registering or making a purchase.

What types of cookies does this website use?

Technical cookies: allow you to browse the website and use its options or services. For example, controlling traffic and data communication, identifying the session, accessing restricted-access parts, remembering the items in an order, carrying out the purchase process, requesting registration for a service or event, using security elements, streaming video or audio, or sharing content through social networks.
Personalisation cookies: allow access to the service with predefined features based on criteria of your device, such as language, browser type or regional settings.
Analytics cookies: allow us, or third parties, to quantify the number of users and to measure and statistically analyse the use made of the service, in order to improve our range of services.
Advertising cookies: allow us, or third parties, to manage advertising space as efficiently as possible, tailoring the content of advertisements to the service requested or to your use of our website.
Behavioural advertising cookies: store information about your behaviour, obtained through the continuous observation of your browsing habits, in order to develop a specific profile and show you advertising based on it.

Third-party cookies. This website may use third-party services which, on behalf of BRT, collect information for statistical and site-usage purposes. In particular, it uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. You can consult details of the cookies used, their purpose and their duration in our Cookie Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to service descriptions, pricing, promotions, offers, features or availability. We may correct any errors, inaccuracies or omissions and update the published information, with the safeguards set out in the following paragraph.

If an error affects a purchase already made (for example, a manifestly erroneous price), we will notify you and you may choose to keep the purchase with the corrected information or cancel it, in which case we will refund the amount paid in full.

Except as set out in the preceding paragraph and in the information that the law requires us to provide before purchase, which we will keep accurate and up to date, we undertake no obligation to update, amend or clarify the rest of the general information published on the website. No update date indicated in the Service should be taken to indicate that all information in the Service has been modified or updated.

SECTION 11 - PROHIBITED USES

In addition to the other prohibitions set out in these Terms and Conditions, you are prohibited from using the site or its content for the following purposes:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, sexual identity, religion, ethnicity, race, age, national origin or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that could in any way affect the functionality or operation of the Service, of any related website, of other websites or of the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl or scrape;

(j) for any obscene or immoral purpose;

(k) to interfere with or circumvent the security features of the Service, of any related website, of other websites or of the Internet.

Furthermore, you must not attempt to gain unauthorised access to this website, to the server on which it is hosted, or to any related server, computer or database, nor attack it by means of denial-of-service attacks. We will report any breach of applicable regulations to the competent authorities and will cooperate with them.

If you engage in any of these prohibited uses, we may suspend or cancel your access to our services, in accordance with the provisions of Section 16.

SECTION 12 – CONDITIONS FOR ACCESS TO THE SERVICES

The purchase of a service grants a personal, non-exclusive and non-transferable right of access to its content for the period indicated in the description of each service before purchase. Each purchase corresponds to a single user. Access credentials may not be shared or transferred to third parties.

Before purchase, the description of each service will inform you of its content, its duration, its format (access to digital content or live delivery), the technical requirements needed and, where applicable, the type of diploma or accreditation issued.

The content of the services is owned by BRT or its licensors. It may only be used for the personal use of the user who purchased it. Its reproduction, distribution, public communication or transformation, in whole or in part, without the express written authorisation of BRT, is prohibited.

Access to a service may only be suspended or cancelled for breach of the conditions of this section or of Section 11, in accordance with the provisions of Section 16.

SECTION 13 - WARRANTIES AND LIMITATION OF LIABILITY

Warranties. BRT will provide the services with due diligence and in accordance with their description on the website. If you are a consumer, you have the conformity guarantees granted to you under the consolidated text of the General Law for the Protection of Consumers and Users, which these Terms do not limit in any way.

Save as set out above, we do not guarantee that access to the website or to the services will be uninterrupted or error-free at all times. We may temporarily interrupt access for technical, maintenance or security reasons, and we will endeavour to keep such interruptions as brief as possible. Nor do we guarantee that the results you obtain from applying the content of the services will meet your specific expectations, as these depend on how you apply them.

Limitation of liability. To the maximum extent permitted by applicable law, BRT will not be liable for indirect or consequential damages arising from the use of the website or the services, or from the inability to use them, such as loss of profit, loss of revenue or business, or loss of data. In any case, our liability shall be limited to damages that were reasonably foreseeable at the time the contract was entered into.

These limitations shall not apply to damages caused by wilful misconduct or gross negligence on the part of BRT, to personal injury, or to any other case in which the law does not permit liability to be excluded or limited.

BRT will not be liable for the operation or content of third-party tools that are not part of the services purchased, in accordance with the provisions of Section 7.

Complaints. If you experience any issue or are not satisfied with a service, you may contact us at info@biospheresustainable.com. We will review your case and respond to you, without prejudice to the rights set out in Sections 4 and 20 and to the other means of redress recognised by law (see Section 19).

If you are acting as a business owner or professional, you must submit any claim within one (1) year from when you became aware, or should have become aware, of the facts giving rise to it. If you are a consumer, the time limits established by law shall apply.

SECTION 14 - INDEMNIFICATION

You shall be liable, in accordance with the law, for any damages caused to BRT or to third parties as a result of your breach of these Terms and Conditions, your violation of any law, or your infringement of the rights of third parties, including intellectual property rights over the content of the services.

If you are acting as a business owner or professional, you further agree to indemnify and hold harmless BRT and its branches, subsidiaries, partners, officers, employees, contractors and suppliers from any claim or demand by third parties arising out of such breaches, including reasonable attorneys' fees.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be deemed severable and shall not affect the validity or enforceability of any remaining provisions, which shall remain in full force and effect.

SECTION 16 - TERMINATION AND SUSPENSION

You may stop using the website at any time. If you wish to cancel your user account, you may request this at info@biospheresustainable.com or through our Customer Service resources. Cancellation of the account will not affect the rights of withdrawal and refund set out in Section 20.

BRT may suspend or cancel your access to the services only in the event of a serious or repeated breach of these Terms and Conditions, fraudulent use, or any of the prohibited uses set out in Section 11. Unless the severity of the breach or a legal obligation prevents this, we will notify you in advance, stating the reason, so that you may remedy it or make representations. In such cases, no refund shall be due for amounts corresponding to the period already enjoyed.

If BRT discontinues a service already purchased for reasons not attributable to you, we will notify you with reasonable advance notice and will refund the proportional part of the price corresponding to the period or content not enjoyed.

Obligations incurred by the parties before termination, and clauses which by their nature must survive, shall remain in effect after termination.

SECTION 17 - ENTIRE AGREEMENT AND INTERPRETATION

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with the information provided in the description of each service at the time of purchase and the policies published on this website (Privacy Policy and Cookie Policy), constitute the entire agreement between you and us regarding the use of the website and the purchase of services. The contracting of certification services is governed by its own documentation, as indicated in the "Overview".

If you are a consumer, any obscure or ambiguous clauses shall be interpreted in the manner most favourable to you, in accordance with consumer and user protection legislation.

SECTION 18 - APPLICABLE LAW

In accordance with the provisions of Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I), these Terms and Conditions shall be governed by and interpreted in accordance with the laws of the European Union and, on a subsidiary basis, with the laws of the Kingdom of Spain.

If you are a consumer habitually residing in another State, this choice of law shall not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence.

SECTION 19 - COMPLAINTS AND DISPUTE RESOLUTION

If you have any complaint or claim, you may send it to info@biospheresustainable.com or by post to the address indicated in Section 27. We will respond to you as soon as possible and, in any case, within the legally established time limits. If you are a consumer, official complaint forms are available to you, which you may request from us through the same means.

If you are acting as a business owner or professional, for any dispute relating to these Terms and Conditions and the services purchased, the parties expressly submit to the courts and tribunals of Santa Cruz de Tenerife (Spain), waiving any other jurisdiction.

If you are a consumer, the competent court or tribunal shall be that applicable under the law, including that of your domicile. You may also, in addition, resort to the applicable alternative consumer dispute resolution mechanisms.

SECTION 20 - RIGHT OF WITHDRAWAL

To exercise it, you must notify us of your decision unequivocally at info@biospheresustainable.com or by post to the address indicated in Section 27. To facilitate processing, we ask that you indicate the details enabling us to identify your purchase (name, invoice number and date).

We will refund all payments received without undue delay and, in any case, within a maximum of fourteen (14) working days from when you notify us of your decision. The refund will be made using the same payment method you used for the purchase, unless we expressly agree otherwise, and it will not entail any cost to you.

Exceptions to the right of withdrawal.

Digital content access services: you will lose the right of withdrawal once access to the content has begun, provided that, before purchase, you gave your express consent to access it during the withdrawal period and acknowledged that you would thereby lose that right. We will send you confirmation of such consent.
Live services or other services: if you expressly request that performance begin during the withdrawal period and subsequently withdraw, you must pay the proportional part of the service already provided up to that point. If the service has been fully provided with your express consent and your acknowledgement that you would lose the right of withdrawal, that right will no longer apply.

Services purchased by third parties. Where the service has been purchased by a third party and assigned to you by means of a code, the refund request shall, where applicable, be made by the entity that made the payment.

Business or professional customers. The statutory right of withdrawal applies only to consumers. Nevertheless, BRT will apply the same fourteen (14) working-day refund policy to purchases made by business owners or professionals, provided that the content of the service has not been accessed and provision of the service has not begun.

Payments to the User. If we owe you any amount, you must provide us with the information necessary to deliver it to you. If we make a payment to you in error, we will notify you and may request its return in accordance with the law.

In all cases, the rights and remedies recognised by current legislation remain unaffected.

SECTION 21 - DISCLOSURE OF DATA

As a general rule, BRT will not disclose your personal data to third parties, except where legally required or where necessary for the provision of the service, on the terms described in our Privacy Policy.

SECTION 22 – MODIFICATIONS

You can review the most current version of the Terms and Conditions at any time on this page. We may update these Terms and Conditions, for example to adapt them to legal changes or to new services.

Modifications will apply to purchases made after their publication. Previous purchases will be governed by the Terms and Conditions in force at the time they were made, unless you expressly accept the new version. If the modification materially affects a service you are enjoying, we will notify you sufficiently in advance.

The information on the website may only be consulted and printed for personal, non-commercial use.

SECTION 23 - INDUSTRIAL AND INTELLECTUAL PROPERTY

All industrial and intellectual property rights over this website and its content (texts, images, design, logos, trademarks, software and other elements) belong to BRT or to those who have licensed their use to it. You may use such content only in the manner expressly authorised by BRT or its licensors. This shall not prevent you from using the website to the extent necessary to consult or copy information about your purchase or contact details.

SECTION 24 - FORCE MAJEURE

BRT shall not be liable for any failure or delay in performing its obligations where this is due to events beyond its reasonable control ("force majeure event"). Among others, the following are considered force majeure events:

strikes, lockouts or other industrial action;
civil commotion, riot, terrorist threat or attack, or war;
fire, explosion, storm, flood, earthquake, epidemic or any other natural disaster;
impossibility of using public or private telecommunications systems, general Internet outages or failures of hosting providers not attributable to BRT;
acts, provisions, regulations or restrictions of any government or public authority.

The obligations affected shall be suspended for the duration of the force majeure event, and the time for performing them shall be extended by a period equal to its duration. BRT will use all reasonable means to bring the force majeure event to an end or to find a solution enabling it to perform its obligations. If the force majeure event permanently prevents the provision of a service already purchased, we will refund the proportional part of the price not enjoyed.

SECTION 25 - COMMUNICATIONS AND NOTIFICATIONS

Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most such communications will be electronic. We will contact you by email or provide you with information through notices posted on this website. For contractual purposes, you agree to this electronic means of communication and acknowledge that communications we send you electronically satisfy the legal requirement to be in writing. This condition shall not affect the rights that the law grants you.

Notifications you send us must be sent to info@biospheresustainable.com or to the postal address indicated in Section 27. We may send you communications to the email address or postal address you provided us when making your purchase.

SECTION 26 - ASSIGNMENT OF RIGHTS AND OBLIGATIONS

You may not assign or transfer the contract, or the rights or obligations arising from it, without our prior written consent, except as provided for services assigned by means of a code under Section 7.

BRT may assign the contract or subcontract part of the provision of the services, for example in the event of corporate reorganisation. Such assignment will be notified to you and will not affect the rights that, as a consumer, the law grants you, nor reduce or limit the guarantees we have granted you.

SECTION 27 - CONTACT INFORMATION AND DETAILS OF THE OWNER

Owner of the website and provider of the services:

Biosphere Responsible Tourism, S.L. (BRT)

CIF: B76584770

Registered office: C/ La Rosa, 1, 1st floor, 38002, Santa Cruz de Tenerife, Canary Islands, Spain

Email: info@biospheresustainable.com

Telephone: (+34) 902 929 928

Last updated: 28 September 2026