Legal warning
1. Identification details of the owner
In compliance with Article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI), we inform you that the websites www.biospheretourism.com and www.biospheresustainable.com (hereinafter, the "websites") are owned by:
- Company name: Biosphere Responsible Tourism, S.L. (BRT)
- Tax ID (CIF): B76584770
- Registered office: C/ La Rosa, 1, 1st Floor, 38002, Santa Cruz de Tenerife, Canary Islands, Spain
- Registration details: registered with the Commercial Registry of Santa Cruz de Tenerife, volume 3256, page 83, sheet TF-51082, entry 1.
- Email: info@biospheresustainable.com
- Telephone: (+34) 922 24 29 04
2. Purpose and acceptance
The purpose of the websites is to provide BRT's clients and the general public with information on the services offered by BRT, the entities holding certifications issued by BRT, news of interest and other content related to its activity.
Access to the websites and their use confer the status of user and imply acceptance of this Legal Notice. The contracting of services through the websites is furthermore governed by our Terms and Conditions, and the certification services by their own contractual documentation.
In the event of any conflict between this Legal Notice and the Terms and Conditions, the service contract or any other specific conditions applicable to a particular service, the latter shall prevail with regard to that service.
BRT may modify the information contained on the websites, its configuration and its presentation at any time, as well as temporarily suspend access for technical, maintenance or security reasons. The version of this Legal Notice in force shall be the one published on the websites at any given time.
3. Conditions of use
The user undertakes to use the websites and their content in accordance with the law, this Legal Notice, good faith and public order. In particular, the user undertakes not to use them for unlawful purposes or purposes that infringe the rights of BRT or third parties, not to introduce viruses or any other harmful code, and not to attempt to access without authorisation restricted areas, systems or databases belonging to BRT.
4. User registration and access credentials
Access to certain areas or services of the websites, such as the entity profile on the Biosphere Sustainable platform, may require prior registration. In that case, the user undertakes to provide truthful, accurate and complete data, and to keep it updated.
Access credentials (username and password) are personal and confidential. The user must safeguard them diligently and must not share them with unauthorised third parties. The entity holding the profile shall be responsible for actions carried out using its credentials, unless it has notified BRT of their loss or misuse. If unauthorised access to their account is detected, this must be reported immediately to info@biospheresustainable.com.
BRT may suspend or cancel a registration where the data provided is false or the account is used in a manner contrary to this Legal Notice, having first notified the user unless the seriousness of the case prevents this. The user may request the cancellation of their registration at any time.
5. Intellectual and industrial property
BRT is the owner of, or holds the corresponding licence for, the intellectual and industrial property rights over the websites and their content (texts, images, design, source code, logos, trademarks and other elements).
The Biosphere brand, its logos, seals and distinctive marks, as well as the Biosphere Scheme and its visual identity, are the property of the Institute for Responsible Tourism (ITR). Their use by certified entities is governed by the Regulation on the use of the Biosphere brand and distinctive marks. As an accredited certification body, BRT uses the Biosphere brand in accordance with the conditions established by the ITR to identify certifications granted under the Biosphere Scheme.
The reproduction, distribution, public communication or transformation, in whole or in part, of the content of the websites without the prior written authorisation of the rights holder is prohibited, except to the extent necessary for consultation or printing for personal, non-commercial purposes.
Furthermore, it is prohibited to remove, alter or manipulate rights notices (©, ®, ™), as well as the seals, distinctive marks, QR codes, verification links and other technical elements that allow the authenticity and validity of certificates issued by BRT to be checked.
6. Third-party trademarks
The trademarks, trade names or logos of third parties appearing on the websites belong to their respective owners and are recognised as such. Their appearance is for informational purposes and does not necessarily imply a recommendation of the corresponding products or services. Such owners may request the modification or removal of information concerning them by writing to info@biospheresustainable.com.
7. Management of links and notification of unlawful content:
The websites may include links to third-party pages. BRT does not control and is not responsible for their content, unless it has actual knowledge of their unlawfulness and fails to act diligently to remove or disable the link, in accordance with Article 17 of the LSSI. The conditions for linking to our websites are set out in Section 8 of our Terms and Conditions.
If you consider that any content published on the websites, including the entity profiles in the public repository, is unlawful or infringes the rights of third parties (for example, intellectual or industrial property rights), you may report this to info@biospheresustainable.com indicating:
- your name and contact details;
- the exact web address (URL) of the content;
- an explanation of the reasons why you consider the content to be unlawful;
- where applicable, evidence that you are the holder of the affected rights or that you are acting on their behalf;
- a statement that the information provided is accurate and complete.
BRT will acknowledge receipt of the notification, will review it diligently and, where appropriate, will remove or block the content. It will inform the notifying party of its decision and, where applicable, the entity that published the content.
8. Liability
BRT strives to ensure that the information on the websites is correct and up to date, but does not guarantee the absence of errors or the uninterrupted availability of the websites. To the extent permitted by law, BRT shall not be liable for damages arising from the use of information published in general, from service interruptions beyond its control, or from the presence of viruses or other harmful elements that could not be detected despite having adopted reasonable security measures.
BRT applies appropriate technical and organisational measures to protect the security of the websites and of the information processed on them. However, the user acknowledges that no system connected to the Internet is completely invulnerable, and we therefore also recommend adopting security measures on your own devices.
This limitation does not affect liability that cannot legally be excluded, nor the rights that consumer and user legislation recognises for users.
9. Data protection, cookies and confidentiality
BRT processes users' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights. You can find out how we process your data and how to exercise your rights in our Privacy Policy, and how we use cookies in our Cookie Policy.
Information obtained or generated during certification processes is processed in accordance with our Confidentiality Policy.
10. Comments and suggestions
Any comments, suggestions or ideas voluntarily sent to us through the websites' general contact channels may be used by BRT to improve its services, without giving rise to any form of compensation. This does not apply, under any circumstances, to information or documentation provided by entities within the framework of their certification processes.
11. Applicable law and jurisdiction
This Legal Notice is governed by Spanish law. For any dispute relating to the websites, the provisions set out in Sections 18 and 19 of our Terms and Conditions shall apply. If you are a consumer, you may in any case bring proceedings before the courts of your place of domicile.
Last updated: 28 September 2026